September 23, 2011
List Stubenrauch, Executive Director
Issaquah Nursing & Rehabilitation Center
805 Front Street South
Issaquah, WA 98027
Dear Lisa,
My apologies for the lateness for this letter regarding the quality care and service my Mother, Rose Larson, received during her three stays at Issaquah Nursing and Rehab Center.
Following my first call to you regarding the need for a skilled facility for my Mother, you and your team responded with a caring, compassionate and informative manner, which continued thru her stays. The daily care and services of all your staff was exceptional in every department, whether she was in therapy, with nursing personnel or the housekeeper. Staff seems to understand that the details are important; a perfect example: prior to vacuuming the hallway, the staff asked if it was okay to close the patient room door, keeping the room quiet. It may seem minor, but for a patient recovering from a major surgery it shows once again all Staff is thinking about the comfort and care of the patient.
The follow up after each discharge was perfect, the calls, letters, personal visits by you and your staff. These visits occurred at both the hospital and her assisted living apartment.
Lisa, our family was more than pleased with Mother’s care; you have a high functioning QUALITY TEAM! You as the leader have clearly made a difference in not only my Mother’s stay, but the many others you care for at Issaquah Nursing & Rehab Center.
The positive experience and the outcomes of the quality care/services received at your facility have been shared by me and our family with all the professional staff, both at Overlake Medical Center and physician visits, over the past year. Okay, we share it with everyone! When asked why we chose Issaquah Nursing & Rehab instead of the newer facility in town the second and third time, it was very easy to respond: Quality leadership, quality staff offering quality and caring services each and every day! Also, I believe the therapy was more aggressive with faster outcomes & recovery for Mother.
Again, thank you Lisa and your staff for being a FIVE STAR quality facility!
P.S.
As a retired Executive Director with 30 years’ experience in skilled nursing facilities I must state clearly your work and dedication is an example for others to follow! Great job Lisa! Please forward this to your regions/corporate office.
Sincerely,
Linda M. Larson & Family
“Thank you so much for your kind, generous donation to Center. Your support will help us fund our new Outreach Program! We are so grateful!”
Courtney J., Executive Director- Issaquah Senior Center, 12/30/11
“Thank you for your professionalism, caring and kindness to my mom. Keep up the good work and you have an awesome team – Debbie, Gladys, Anna, Herman, Marcia, Lydia, Akmake. Their smiles give me comfort.”
Lorraine S., 12/30/11
“Ryan is to be complimented for his work with me, in my quest to learn to walk again.”
Keith M., 12/30/11
“This is my second time here. What touched me the most is the staff remembered me, it blew my mind. Issaquah Nursing and Rehabilitation has been a great experience.”
Patricia R., 12/22/11
“Issaquah Nursing & Rehabilitation is Super Duper! Therapy is excellent all the way through. I don’t know if you can improve anything. Your staff is professional and just wonderful, excellent!”
Pauline L., 12/22/11
“Margaret is a true professional and is a very caring person.”
Allen L., 12/17/11
“I was not able to use my hand when I arrived at Issaquah Nursing. Now I can sign my name! The care is very good, the facility clean and the staff friendly and sensitive to your needs. I can safely go home to my dog ‘Sassy’.”
Rosemary P., 12/16/11
“Although my stay here was short, I feel that the treatment that I received was of high quality. I thought the food was good too. The head nurse Keanna was very efficient.”
“Robert D., 12/13/11
“It is almost a pleasure to be here at Issaquah Nursing & Rehabilitation. I hate to say it but it is true! Your therapy team works miracles!”
Ronald R., 12/13/11
“Thank you so much for all your help and hard work. Mon is so much better and stronger now. We are so pleased with the results.”
Cathy W., 12/9/11
“This is to acknowledge the personal help and care I received from Peter and his food service during my stay. He followed through every promise – thank you!”
Susan K., 12/6/11
“I received very good care from everyone here, as always.”
Carol G., 12/2/11
“Dear Staff, our family thanks all of you for your sincere concern for Robert. He is fortunate to have each and every one attending his needs.”
Louise I., 11/29/11
“Thank you to Lynnette for assisting my dad in getting a lovely room at the last minute and making sure it was all set up. Great job and much appreciated!”
Victoria H., 11/23/11
“Nancy is the very best. I received excellent care. I will miss her. She is very kind. If I need to come back I will request her.”
Janice C., 11/23/11
“Shelly in restorative therapy is the greatest. She is always upbeat and friendly. Shelly treats and talks to my husband as though he is as he used to be. Whether he always understands or not, she acts as if he does –always. I am thankful and appreciative for all she does for him and me.”
Elizabeth W., 11/23/11
“Thank you to everyone who took such good care of us during our stay with you. The whole staff was excellent and very caring.”
Ray & Judy L., 11/16/11
“Thank you Peter. You’ve been very funny and kind. I particularly appreciate your providing me with extra spices to liven up my food.”
Kathleen R., 11/15/11
“Kim the receptionist is such an asset to this nursing home. Always a friendly personality and she being a bright spot to my day each time I visit.”
Janet E., 11/7/11
“You are the BEST! 7 STARS!!!!”
Jim & Carol B., 10/29/11
“Thanks to Peter and the kitchen staff for their help in meeting my need for a ultra-low sodium diet to stay healthy.”
Mark C., 10/28/11
“I received wonderful care. Everyone was cheerful, which lifts a person’s spirits. With your excellent therapy I can get home to’ Kitty’, my cat.”
Sadie V., 10/28/11
“Care was excellent. Lots of personal attention. All of the staff is very pleasant. Your wound nurse is outstanding.”
Don V., 10/27/11
“Our dad has received awesome care since 10/13/11. I live in Hawaii so to know that he is being cared for in a good place makes me feel comfortable, knowing he is on the road to healing. Much aloha to all the staff!”
Barbara C., 10/26/11
“I would like to thank the therapy team for bringing in Sammie, the therapy dog to my uncles room. His eyes lit up as he is an animal lover, thanks for sharing Sammie and her treats. This is a personal thank you from me to each and every one of you for showing dignity and respect with concern, not for one but to all.”
Mike A., 10/26/11
“Thank you everyone. What an outstanding facility this has been for my father. You have instilled such confidence in the goals and care provided here. It is a great relief for me to have my dad here.”
Meira D., 10/26/11
“I loved your therapy dog ‘Sammie”. This is my second time here. You could not ask for better nurses. I was apprehensive about male aides but they were so kind and thoughtful. They made you feel important and never embarrassed.”
Audrey H., 10/24/11
“Thank you for making Mom’s couple of months there so enjoyable for her!”
Dennis & Terry S., 10/20/11
”I would like to thank my therapy team for their efforts and patience with me. I can see progress already.”
Andrew C., 10/20/11
“Issaquah Nursing & Rehabilitation is always wonderful. I would not go anywhere else; in fact this is my third time here. The therapy is superb and Dr. Jin is very through. This is the place to get therapy!”
Anna H., 10/16/11
“Nancy, love the morning greeting. She’s a ray so sunshine. And Ryan, he’s a tough PT but helped me to make it so I can go home. Val, she’s a sweetheart. Always popping in to see how I’m doing or if I need anything. Lydia, a great personality. Always willing to help out when she not the assigned CNA.”
Gilda P., 10/7/11
“A special thank you to those who go the extra mile to care for my husband. For the smiles and kind words, to him and me. For the gentle caregivers, CNA’s, Nurses, Activity folks – everyone.”
Elizabeth W., 10/3/11
June 20, 2011
Lisa Stubenrauch, Administrator
Issaquah Nursing and Rehabilitation Center
805 Front Street S.
Issaquah, WA 98027
"Dear Ms. Stubenrauch,
Kudos go out to you and your commitment to customer service and patient care, confirmed by INRC’s Medicare 5 STAR status. You have put together an excellent and cohesive nursing and rehab team that work together to help residents attain their highest function, regardless of underlying illness or injury.
It seems unusual to me, but admirable, that you, as administrator are familiar with every one of your resident’s changing medical conditions, progress in rehabilitation and other complex personal situations. This attention to detail is not lost on the residents or their families, either. I have commonly heard comments and read notes from them praising the cheerful, attentive and personalized care received from you and your staff.
I applaud your oversight and mentoring of your management team during the weekly Medicare meetings, when individualized patient care is discussed by administrative, medical, nursing, rehab and social services personnel. Your Quality Management program is also active and ongoing. It is refreshing to see how problems are identified, solutions found and issues actually resolved.
On behalf of my patients and myself, I thank you for your dedication to improving their quality of care as well as their quality of life.
Sincerely yours,"
Denis J. Hom, M.D.
“I would absolutely recommend Issaquah Nursing and Rehabilitation! My therapists knew what they were doing and the nurses were warm and friendly.”
Patricia C., 10/3/11
“My wife was here in June and I knew Issaquah Nursing was the place for me. The Staff is uplifting and positive, great teamwork. My wife went home in 7 days and so did I.”
Charlie E., 9/30/11
“To the Kitchen Staff! You are so nice and friendly all the time. Thanks again.”
Charlotte L., 9/16/11
“Everyone here is so kind, they are like my Family. I will miss their smiles and friendships. God Bless all of you and the hard work you do every day”!
Tammy S., 9/15/11
“To all Staff: Nurses, Doctor, Administration, Kitchen Staff you are excellent (A). God Bless you and your families. I will never forget all of you. I really miss you and all of you will be always in my heart.
I will recommend INRC as an Excellent (A++) to my family and friends. If I get sick again, I will be happy to go to INRC. My first impressions were excellent and very friendly.”
Love Lillian M., 9/15/11
“I want to take this time to thank each and every one of you for the care you gave to my father. You treated him with gentle care and kind respect. I will always be grateful. I look at his time with you as a wonderful transition from home to heaven. Thank you.”
Patty L., 9/14/11
“Peter has been so patient and kind in helping me figure out my menus. I am very grateful.”
Della B., 9/8/11
“I am a recent resident of Issaquah Nursing and Rehabilitation Center having left a couple of days ago. Please let me thank all of the staff there for the wonderful and personable care you offered me all through my stay. I can particularly name Kara, Lydia, Doreen, Herman and Gladys but so many others standout. Thank you all.”
Jennifer R., 9/7/11
“I write this to tell you that you are awesome employees and to tell you how I feel about all of you. It has been difficult for all of us and yet you have been respectful, patient and caring to make me happy. I couldn’t ask for better people to be helping me to get the nutrition I need to heal. You have truly made me feel like this is home away from home. I am going to miss you.”
Carolyn W., 8/24/11
“I would like to thank you for the wonderful care my mother received during her stay at Issaquah Nursing & Rehabilitation. The staff was very caring and kind. Susan was very good to my Mom. Lynnette, thank you for much for the African violet and visit to my mom at Overlake. Also for phoning my dad after my mom’s passing. You are a dear person. Thank you again.”
Bonnie O., 8/21/11
“Therapy put me to work, just like I wanted. It’s a great place, no doubt about it! Issaquah Nursing has done wonders for me.”
Marjorie S., 8/16/11
“I’m difficult and grouchy and they made it difficult for me to be grouchy! I transferred from a Bellevue facility where I was a problem, at Issaquah Nursing and Rehabilitation I was a guest. If you can please me you can please anyone.”
Mel K., 8/15/11
"We appreciate all the kind and gentle help you gave our mom every day to make this time in her life easier and more pleasant. She notices every smile and kind word you share with her and it helps her get through the day. Thank you for being here for her.
Sincerely,"
Sally M.
"Thanks to the staff for the wonderful care that Irma received during her stay from February 23, 2006 to June 23, 2006. Art and I cannot put into words how much we appreciated the love and care she received from Betty, Sheila, Sue, the wonderful Aids Shelly, Cathy, Lucas and the Physical Therapists."
Mary and Art A.
"Thank you very much for all the loving care that you all showed to my mother. You are a special group of people."
Joan T.
"I am writing to thank you for the kindness and patience you showed my mom Eunice when she was a resident at your facility. It has been a year now since she passed away but I have not forgotten you or my many visits there. Thank you to Carl, Sheila, Darlene, Betty and Maggie just to name a few. Always remember the work you do is meaningful and important and much appreciated.
Sincerely,"
Phyliss G.
"Thank you (Muchas Gracias) to all the staff at Issaquah Nursing for all your help, kindness and great attitude and friendly smiles. You did much to help Esther and me, her daughter."
Sandy W.
"Just a reminder to tell you how much I love you all and I don’t know what I would do without you."
Karen L.
"Dear Jan and everyone at Issaquah Nursing. Thank you for your patience, kindness and attentiveness towards our dear Carol, who passed away on Friday night. Your caregivers have made this time a little less difficult fro her friends and family. We will be always grateful.
Thank you again,"
The V. and V. families
"Although Nina has required a stay at a nursing facility before, she has never received the concerned and committed care she received with your staff. You all truly care about your patients and we are happy to recommend Issaquah Nursing & Rehabilitation to any of our friends or acquaintances that may need your expert services."
Gene & Nina B.
"They were so gentle, so kind, so loving and patient as they cared for him. For the first time in two years, I wasn't worried about my dad."
Karuna A.
"Were I to ever have to return to a nursing home again, I will return here with all my heart."
Brenda F.
"I would gladly recommend Issaquah Nursing to anyone in need of skilled nursing and rehabilitation services."
John S.
March 16, 2011
"You deserve your 5 STAR rating. Therapy got me up and moving. I went home much sooner than I expected."
Howard B.
March 9, 2011
"I think Issaquah Nursing & Rehab is perfect. It’s a 5 STAR facility and it shows. Therapy was great and I immediately felt at home."
Lois S.
March 23, 2011
"I want to take a couple of your therapists home. Everyone on staff was very friendly. I didn’t recognize it from when my mom was here."
Wanda B.
February 9. 2011
"I was scared but the nurses and the therapists were Sweethearts. I highly recommend Issaquah Nursing & Rehab. Everyone is happy and cares about the patients."
Elsie May K.
January 18, 2011
"I definitely recommend Issaquah Nursing & Rehabilitation. I recovered quicker here than if I just went home."
Christine P.
November 17, 2010
"The highest praise for your Rehab. It’s hard to leave, the staff have become family. If I ever need nursing again, I will come here."
Stacy N.
October 29, 2010
"I had bad knees but now they feel brand new. Issaquah Nursing has done me a lot of good."
John B.
August 31, 2010
"Therapy got me up and back on my feet. I’m so happy here and thankful I could come back."
Virginia S.
August 2, 2010
"I’ve been in 3 facilities, this is by FAR the best. I enjoyed having wireless computer access in my room. I was able to keep in touch with my friends. Everyone on staff was so caring."
Norma W.
August 13, 2010
"I will tell Dr. Engel how pleased I am with my therapy at Issaquah Nursing. I would recommend Issaquah Nursing to anyone considering orthopedic surgery."
Terrie N.
July 3, 2010
"PT & OT could not be better I was working our 2.5 hours a day. Issaquah Nursing is as good as it gets. I enjoyed Happy Hours in the Garden Patio."
John G.
January 22, 2010
"Everyone was available to help me, anytime I asked. Law enforcement officers were visiting me and I appreciated Issaquah Nursing being so flexible to accommodate their schedules."
Robert K.
December 16, 2010
"Therapy really gave me a workout, more than I thought I could do but I did it. The staff is so helpful, everyone from the kitchen, housekeeping and nursing."
Annie W.
December 22, 2010
"I couldn’t even pick up a spoon, Issaquah Nursing brought me back to life. I was helpless as a baby and all were there for me."
Donald F.
April 9 2010
"You and your staff are awesome. Over these many years you have all made our lives easier. We have never had to worry about our mom, sister, grandma or the care she has been given. You and Issaquah Nursing & Rehab have been a blessing in our lives."
Dawn T.
April 1 2010
"I’ve been here ten days and I can’t say enough about the wonderful care I’ve received."
Jane B.
April 6, 2010
"Lisa, I am especially impressed how the facility has evolved since you’ve come on board. Everything from the improved quality of care of your patients and residents, to the marketing impact you’ve made in the community. Of course, I cannot forget to mention the many beautiful changes you’ve made to the facility. Your focus, dedication and support are apparent in so many tangible and intangible ways. You truly are to be commended."
Trisha S.
Gentiva Health Services
April 9, 2010
"My stay here was home away from home. Thanks for being my friend and I love you all."
Karen T.
March 30, 2010
"I want to thank all the women and men who took care of me. Also PT and OT were out of this world. They made me feel so good. They always had a lot of laughter and smiles when you went in there. Love you all."
Beatrice N.
April 5, 2010
"Peter and the cooking staff have been gracious. Attentive and cooperative in planning and serving Don’s meals. The meals have been timely, varied and nutritious. Thank you!"
Susan & Don G.
August 3, 2010
"The kitchen went out of their way to make me special meals because I could not swallow easily. Wendy kept track of my meals so we knew what was easiest for me to eat."
Virginia S.
August 6, 2010
"You are all awesome. I have been here daily precisely to learn from each of you to be a better, more skilled caregiver for Pop. What wonderful examples you all are. We’ll miss you. Pop has never been a finicky eater so he’s not hard to please. I had to taste each entrée and I found all the food to be wonderful – even the Brussels sprouts."
Carol B.
August 22, 2010
"I am writing this letter to express my family’s deep appreciation for the extraordinary care that has been afforded our mother during her rehabilitation following a recent hip replacement surgery.
We checked her into your facility three days after her hip replacement, unable to stand, walk or perform basic functions in caring for herself. Six weeks later I am watching her walk one hundred years without stopping, climb the steps in the PT gym three times in succession without hesitation and perhaps most importantly is her absolute certainly that she is capable of caring for herself when she returns home.
Additionally the daily rehab, medical and hygienic care that Mom has received would rival anything I have witnessed in any hospital or medical facility. When mom was completely dependent and vulnerable in the beginning, she rarely waited more than a few minutes when she pushed her assistance button. What I have witnessed at the Issaquah Nursing & Rehabilitation Center is love in its finest form, the desire and ability to care for vulnerable human beings who are incapable of caring for themselves, to allay their fears and those of their families, and to accomplish this with humor and grace. What you have assembled here is truly amazing group of professional caregivers. I commend you."
William S.
November 28, 2010
"I want to thank you, the staff for your excellent service. I was pleasantly surprised how cheery you all are. Made me feel special."
Richard S.
December 9, 2010
"The care at Issaquah Nursing is excellent. If we had to place Dad in a nursing home, it would be Issaquah."
Sean D.
October 21, 2010
"To our wonderful caregivers at Issaquah Nursing. Thank you so much for all that you have done for my dad these past three months. I am so grateful for how well you took care of him and nurtured him back to health. I am pleasantly surprised by his speedy recovery and all of you contributed to it. Thank you for your kindness and patience and genuine care. We will miss you."
Allison K.
December 16, 2010
"I love this place. The staff are wonderful, kind considerate skilled workers. A big thank you to everyone."
Joyce A.
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