Issaquah Nursing & Rehabilitation Center

Safe Start Visitor Reopening Plan

We are happy to share our visitation plan with you. We are committed to connecting our residents to their loved ones through visitation while adhering to the requirements for reopening established by the State of Washington and the Department of Social and Health Services (DSHS).  

All in-person visits must be scheduled in advance; dropping is not allowed. State regulations stipulate that visits must occur outdoors.

The state’s requirements for reopening visitation are significant. To remain open for visitation guests, residents, and staff must work together to make sure all requirements are met. This is for your safety, and for the safety of our residents and staff. Please take these guidelines very seriously. The health of our residents and staff is at stake.

Please note -- If your loved one is on Quarantine Protocol, (s)he cannot participate in outdoor visits until the quarantine status has been removed.

Visitation, Scheduling & Next Steps

Outdoor Visit Times – Must Be Scheduled In-Advance


Tuesday, August 25th

9 a.m.

10 a.m.

11 a.m.


Thursday, August 27th

9 a.m.

10 a.m.

11 a.m.

1 p.m.

Friday, August 28th

9 a.m.

10 a.m.

11 a.m.

1 p.m.

At present, we are expecting to open visitation the following week on Monday, August 31, Wednesday September 2, and Friday September 4.  We expect to offer similar timeslots at 9 a.m., 10 a.m., 11 a.m., and 1 p.m.

How to Make an Appointment for Visitation?

Starting Monday August 24, 9:30 a.m. - 4:30 p.m., you are invited to call our reception line at 425-392-1271 to schedule your visitation. Please be aware we anticipate multiple families calling and there may be longer than usual wait times. We will have two receptionists working the front desk for the first few hours on Monday. After Monday, please call during regular front desk hours, which are 9 a.m. to 5:30 p.m., 7 days a week.

Where Do Visits Occur?

You will be visiting under our Porte Cochere at the front entrance. We are using this area as it provides cover and eliminates the need to walk through our facility. It also allows reception staff to observe and assist with visitations.

How Long Can We Visit? 

After you have completed the screening process, you and your loved one will have 30 minutes together. Scheduling by the hour allows us to perform cleaning and screening requirements between visits.  It also allows us time to carefully transport residents to and from the outdoor visiting area.

Rules & Regulations for Visitation


The Interdisciplinary Team is required to verify each visit prior to it happening. One of our team will call you at least 12 hours prior to your scheduled outdoor visit time to confirm the date and time with you.


You will check in at a special area outside the front entrance of the facility.


At the time of check-in, you will be asked to present identification, sign a log, and provide your contact information. Next, you will be asked a series of questions to screen for coronavirus exposure. Our staff will take your temperature. Then, a staff member will share visitation guidelines with you.

During your visit, you must wear a mask that covers your nose and mouth at all times. Our staff will direct you to a hand hygiene station where you will apply an alcohol-based hand sanitizer for at least 30 seconds.  Once the screening and hygiene preparations are complete, your visit can begin.

Number of Visitors

Washington’s Safe Start Recommendations and Requirements allow two visitors per resident during each visit.

During the Visit

Visitors must remain socially distanced, at least 6 feet  apart, from the resident during the visit. Touching, hugging and kissing of the resident are not permitted per state regulations. 

There will be a staff member available for questions prior to and during your visit.

If at any time, you do not adhere to the visitation guidelines you will be asked to leave and restricted from further visitations.


Please Keep in Mind

Visitation Adjustments

We have a progressive rollout of visitation. We anticipate that as our staff and families become used to the routine, we will be able to include options, including weekends and extended times.

Committed to Health & Service

We are so committed to our families and residents we are currently recruiting for a full-time Resident Concierge to support visitation and resident engagement. We anticipate that we will have a surge of families and friends requesting visits.

For the first 3 weeks, we will only be able to accommodate 1 outdoor visit per resident due to demand from families. We will also defer to the Primary Resident Designee if anyone else wants to schedule a visit. Residents’ spouses, POA’s and Primary Designees have priority over friends during our initial roll out of visitation.

Families per Time Slot

Because we have mandates for screening, hygiene and surface cleaning prior to and after each visit, we can only accommodate two different sets of loved ones during each visitation time slot.

Public Health Agency Oversight

Our facility works closely with the State of Washington and its public health agencies. The state and its agencies establish guidelines and phases for our facility that must be followed. Please understand that this plan is subject to modification and change with minimal notice, in accordance with state requirements and regulations.